Terms of Service

1. Definitions

• Service – the Recenzio cards, the dashboard at recenzio.ro, card pages and related support.
• Card – a physical NFC card, sticker or stand with a QR code, linked to a unique code generated by us.
• Dashboard – the online account where you see taps and reviews and manage where your Cards point.
• Card page – a page we host for you, with buttons you choose, that a Card can open instead of a single link.
• End customer – a person who taps or scans your Card.

2. The Service

Recenzio lets your end customers reach your review page or card page with one tap or scan, and lets you see how often your Cards are used and, once your Google Business Profile is connected, your new Google reviews.

The Service is intended for businesses and professionals. It is not offered to consumers.

We continuously improve the Service and may add, change or remove features. We will not remove a core feature you rely on without reasonable notice.

3. Your account

We set up your account when you become a customer, or invite you by email to create it. You must give accurate information and keep it up to date.

You are responsible for keeping your sign-in details confidential and for everything done through your account. Tell us immediately if you suspect unauthorised access.

You may give access only to people who act for your business.

4. Cards

Each Card is linked to a unique code generated by us. You can change where a Card points at any time from the Dashboard, without needing a new Card. For security, Cards are protected after programming so that others cannot rewrite them.

Cards are sold for a one-time price set out in our offer or order confirmation. Ownership passes to you once the price has been paid in full.

Cards work with phones that support NFC; phones without NFC can use the QR code. We do not guarantee that every device or browser will open a Card.

If a Card is lost, damaged or stolen, contact us; we can deactivate it and supply a replacement.

5. Prices and payment

Card prices are those in the offer or order confirmation we send you. Prices are in lei (RON) and exclude VAT unless stated otherwise. We issue invoices in line with Romanian law, payable within the term shown on the invoice.

The Dashboard is currently provided free of charge. If we introduce paid plans, we will tell you at least 30 days in advance; nothing will be charged without your express agreement.

If an invoice is not paid on time, we may suspend the Service after notifying you, until payment is made.

6. Fair review practices

Recenzio is built so that every end customer receives the same link. You agree to use the Service in line with Google's review policies and applicable consumer protection law, and in particular not to:

• offer discounts, gifts, payment or any other incentive in exchange for reviews;
• ask only satisfied customers to leave reviews, or steer unhappy customers away from your public review page;
• post, buy or solicit fake reviews, or reviews from your own staff about your business;
• make access to anything (Wi-Fi, menus, receipts, discounts) conditional on leaving a review.

You are responsible for how you invite end customers to leave reviews. We may suspend a Card or account that breaches this section.

7. Acceptable use

You agree not to:

• point a Card or card page at unlawful, misleading, harmful or infringing content, or at malware or phishing sites;
• use the Service to send unsolicited messages or to collect end customers' personal data without a lawful basis;
• attempt to gain unauthorised access to the Service, other accounts or our systems, or to disrupt them;
• copy, resell, reverse engineer or build a competing product from the Service, except as permitted by law.

Card destinations are limited to the types offered in the Dashboard and are checked before they are saved and on every tap.

8. Third-party services

Some features depend on third-party services, including Google (reviews and business search) and WhatsApp. Your use of those services is governed by their own terms. We are not responsible for their availability or for changes they make; if a provider changes or withdraws a service, the related feature may change or stop working.

9. Data protection

Our Privacy Notice explains how we process personal data as a controller.

For personal data we process on your behalf – Google review data and the tap and click data shown in your Dashboard – you are the controller and we are your processor under Article 28 of the GDPR. In that role we:

• process the data only to provide the Service and on your documented instructions, which these Terms constitute;
• ensure that anyone authorised to process it is bound by confidentiality;
• apply appropriate technical and organisational security measures;
• use only the sub-processors listed in our Privacy Notice, and inform you of intended changes so you can object;
• assist you, as far as reasonably possible, with data subject requests, security, breach notification and impact assessments;
• notify you without undue delay after becoming aware of a personal data breach affecting your data;
• delete the data when your account is closed, after giving you the opportunity to export it, unless the law requires us to keep it;
• make available the information needed to demonstrate compliance with Article 28 and allow reasonable audits, on reasonable notice.

10. Intellectual property

We own the Service, including the software, design, the Recenzio name and logo. These Terms give you a non-exclusive, non-transferable right to use the Service for your business while your account is active.

You keep all rights in the content you provide, such as your business name, logo and links. You allow us to use it only to provide the Service. If you send us suggestions, we may use them without obligation to you.

11. Availability and support

We aim to keep the Service available at all times but do not guarantee uninterrupted operation. We may carry out maintenance, preferably outside business hours. Support is available by email, phone and WhatsApp on business days.

12. Warranties

We will provide the Service with reasonable care and skill. Other than that, and to the extent permitted by law, the Service is provided "as is". We do not guarantee any number of reviews, any rating, or the accuracy of data received from third parties such as Google.

13. Limitation of liability

To the extent permitted by law, neither party is liable for indirect or consequential loss, including loss of profit, revenue, reputation or data.

Our total liability arising from these Terms in any 12-month period is limited to the amounts you paid us in that period.

Nothing in these Terms limits liability for damage caused intentionally or through gross negligence, or any other liability that cannot be limited under Romanian law.

14. Suspension and termination

You may stop using the Service and delete your account at any time from the Account page, or by asking us.

We may end the Service for you with 30 days' written notice, or immediately if you materially breach these Terms and do not remedy the breach within 10 days of our notice, or where the breach makes this necessary (for example misleading or unlawful Card destinations).

When the Service ends, your Cards stop redirecting, and we delete your data as described in our Privacy Notice. You can export your data from the Dashboard before then. Sections that by their nature should continue (including liability, data protection and governing law) survive termination.

15. Changes to these Terms

We may update these Terms. We will tell you about material changes by email or in the Dashboard at least 30 days before they take effect. If you do not agree, you may stop using the Service before the change applies; continuing to use it afterwards means you accept the updated Terms.

16. Governing law and disputes

These Terms are governed by Romanian law. We will first try to resolve any dispute amicably. If that fails within 30 days, the dispute will be settled by the competent courts at our registered office.

17. General

These Terms, together with our offer or order confirmation and the Privacy Notice, are the entire agreement between us. If a provision is found invalid, the rest remains in force. Not enforcing a right does not waive it. You may not transfer your rights under these Terms without our consent; we may transfer them as part of a reorganisation or sale of our business. Neither party is liable for delays caused by force majeure under Article 1351 of the Romanian Civil Code.

Notices to us should be sent to [email protected]. We will send notices to the email address associated with your account. If these Terms are available in several languages, the Romanian version prevails.